SHIPPING

I strive to process your order as quickly and carefully as possible. All orders are custom made to order therefore it will take up to one week for me to complete and send the package from the kitchen. Unless I'm gone for a vacation. I always do my best to complete all orders as soon as possible.

I ship to most destinations worldwide. You can order with me in confidence, in the knowledge that I always do my best to get your package to you as quick as I can. I don’t guarantee exact delivery times due to unexpected delays that may occur with customs etc.

Unsure if I ship to your address? Don’t hesitate to drop an email at deniserosenboom@gmail.com.

The product prices listed on my website are inclusive of taxes but exclusive of shipment costs. The cost of shipping depends on the product, destination, shipping option and weight of the parcel. The cost will be calculated upon checkout.


RETURNS

Orders purchased on the website may be returned within 14 days of delivery as long as the product is sent in mint condition, in the original packaging and with the original receipt. Before returning your product, the return must be authorised by emailing me at deniserosenboom@gmail.com. Shipping fees for returned items are the responsibility of the customer. Claims for defective or damaged items must be filed with us by email within 5 days of delivery, therefore we ask that you inspect your items immediately upon delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies.

Order cancellation must be within 24 hours, after that time period I cannot guarantee a full refund as the product is custom made to individual orders as soon as possible.


CONTACT ME

If you have any more questions about your order or our terms or service you can reach me at deniserosenboom@gmail.com.


PRIVACY POLICY

In order to purchase from me I require you to give some personal details such as name, email address, billing address, telephone number and home address. This is necessary for us in order to get your order processed and sent to you. By providing this information you agree that you do you object to us contacting you whilst processing your order. I do not sell, share, or trade your payment or personal information with any other companies.